Acting Chief Jeffrey B. Norman was appointed to the Milwaukee Police Department in 1996. As an officer, Acting Chief Norman served in District 1, District 2, and the Technical Communications Division until his promotion to detective in 2002. As a detective, he served in the Robbery Division, Violent Crimes Division and Homicide Division until his promotion to lieutenant in 2010. As a lieutenant, he served in the Property Crimes Division, Metropolitan Division (Robbery Task Force, Homicide Unit and Cold Case Unit) and District 5 as the dayshift commander. Promoted to captain in 2017, he commanded the Inspections Division and District 3. In 2020 he was promoted to Assistant Chief.
Acting Chief Norman was the executive commander of the Criminal Investigation Bureau. The Criminal Investigation Bureau oversees the Homicide, Special Investigation, Violent Crimes, General Crimes, Sensitive Crimes, Fusion and Forensic Divisions. Acting Chief Norman was the former commander of District 3. His district served the west side of Milwaukee, which covers 11 square miles and over 100,000 residents.
Acting Chief Norman was the commander of the Inspections Division. The Inspections Division operates the Inspection, Accreditation, Audit and CJIS Compliance Units. Acting Chief Norman oversaw the Wisconsin Law Enforcement Accreditation Group (WILEAG) accreditation standards for the department and ensures districts and divisions are regularly audited and inspected for compliance according to departmental policies and procedures, national law enforcement best practices, and federal, state and local law.
On December 23, 2020, he was appointed to serve as the Acting Chief of the Milwaukee Police Department.
Acting Chief Norman holds a Bachelor of Science degree in Criminal Justice from the University of Wisconsin-Milwaukee, a Masters of Public Administration degree from Kaplan University, and a Juris Doctor degree from Marquette University Law School. Acting Chief Norman is a graduate of the FBI LEEDA’s Executive and Command Institutes, Southern Police Institute’s Chief Executive Leadership, International Associations of Chiefs of Police’s Leadership in Police Organizations and 68th Session of the Police Executive Research Forum-Senior Management Institute for Police (SMIP) in Boston, MA.